Frequently Asked Questions
Everything you need to know about your It’s lava experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the mainland, while international orders may take 7-12 business days depending on the destination.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition with all tags attached to be eligible for a full refund.
How should I care for my It’s lava pieces?
To maintain the quality of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid direct sunlight to prevent color fading.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you restock sold-out items?
We focus on limited-edition drops to ensure exclusivity; however, we occasionally restock our 'Core Collection' based on demand. Sign up for our newsletter to be the first to know.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.